", "I've been waiting for something like this for a very long time. To help businesses, who are finding themselves much more busy than they will have had time to staff for, we are offering our unique OrderlyQ service free of charge. WeQ4U is incredibly simple to use and works with any UK number starting 01, 02, 0800, 0870 or 0500, as well as many other 087, 084 and 03 numbers in WeQ4U's extensive database of UK companies. We may use your information to send you details about goods and services which we feel may be of interest to you. Matt’s smart time and money saving device works with any phone and is available via ITunes and Android for mobile phone users, connecting them to hundreds of thousands of 08 numbers for free, saving them 30p per minute on their 08 calls. How can you not have a customer service team? Plus, you don't use any minutes for the time we wait in the queue for you. When you use WeQ4U to skip a call centre queue, we find out which call centres have long queues, so we can help them with our business solution. Reply. ", "Excellent App - a must have for everyone. We'd love to get to the bottom of this for you! The WeQ4U App and Service came much later, as it was a long time before the technology existed to enable us to provide a similar service direct to consumers. Entrepreneur Matt King, who has invented a revolutionary new system to eliminate annoying call centre queues, is pitching his invention on the BBC TV show Dragon’s Den on October 21. After university I worked for IBM and Logica, and then spent five years in San Francisco learning how to ‘do’ start-ups. Use of WeQ4U is therefore entirely at your own risk. When they call back they are put straight to the front of the queue to be served immediately. The average saving is £2.53 for every call made from a mobile phone. Excellent written and oral English is a must. The weQ4U system doesn't generally work for calls to 05, 07 or 09 numbers. I’m sure this app reduces stress while you are sorting out problems on the phone as you know you are not having to pay for it as well! You avoid these charges by using WeQ4U, because all WeQ4U calls are to an 03 number, which means they are part of your monthly minutes allowance (and therefore FREE), just like 01 or 02 numbers. "So, to find out how the Dragons answered my call, you'll just have to tune in and see.". If you are on Pay As You Go / Top Up, then you only pay your standard 01/02/03 rate for the calls, instead of the much higher rates mobile companies charge when you call 084 or 087 numbers direct, so you'll still save loads.NOTE: For numbers that start 084 or 087, the number must exist in our alternate number database in order do be used. Under BBC TV publicity guidelines, Matt is unable to talk about his experience in the Dragon's Den until after the show is broadcast at 9pm on BBC-2 on October 21. You can also use WeQ4U to avoid queues on 080 (Freephone) numbers, but please be aware that it is cheaper for PAYG users to call 080 numbers direct, as calls to 080 numbers are now free from mobile phones as well as landlines. When WeQ4U finds you an agent at the call centre, you will be reconnected automatically. Additionally, if you use the weQ4U system when calling an 080 number, the call is no longer free because your phone is actually dialling the central weQ4U 03 number to make the connection. It is likely that calling 084 and 087 numbers through WeQ4U will result in you being charged less than if you had called the 084 and 087 numbers directly, and we do have reports of people successfully saving money in this way when calling the UK from abroad. For other 08 numbers, we will use an alternate number to route your call. And 60% of customers say they find it difficult to get through to call centres (source: Future Foundation).
Used it several times now and it's excellent. Please see the WeQ4U 4 Business site for ways we can help you answer ALL of your callers without waiting - for FREE! If you are using an 0845, 0844, 0843, 0871, 0872 or 0873 number and want your company added to our database so callers can reach you through WeQ4U, then just let us know by emailing database@weq4u.co.uk - but remember you'll get more benefit from our free business service, WeQ4U 4 Business. Very rarely will WEQ4U not be able to change a 08 number to a 03 number which is inclusive with no extra charge. Contact Us. This varies by provider, but you can expect to pay between 20p and 45p per minute calling from mobiles, and between 5p and 10p per minute from landlines. We cannot accept responsibility for the accuracy or quality of any alternative numbers used by the app/service, as we can't manually check every one.
45p per minute on their 084 and 087 calls with WeQ4U, whether they encounter a queue or not, so it saves you money and time. I thought ‘there must be a better way’, and came up with the idea for an internet queue page to sell tickets fairly in these circumstances, without people having to wait by their computers. What sorts of advice do you having for entrepreneurs looking to raise money for their start-ups? Spread the word of something that is actually useful and does save you money. I have been using this app for a few years, told all my friends about it and they love it too. "Suzy's velvety tones and crystal clear communication skills made her the perfect match for our WeQ4U values. In addition to the Service Charge, your phone provider will add an Access Charge. WeQ4U puts you through to Call Centres without the queue and gives you FREE CALLS on MOST 08 NUMBERS.Save up to 58p per minute on your phone bill, whether you get stuck in a queue or not.Install now and find out why WeQ4U is most frequently reviewed the "Best App" on the phone.As featured in Which?, Metro, The Guardian, The Sunday Times, Call Centre Focus, Kiss FM, Heart, BBC Radio and TV and The Gadget Show amongst others.Works with millions of UK phone numbers, including HMRC, Sky, British Gas, Post Office, BT and many more!WINNER Real Business Future 50 People's Champion Award!WeQ4U puts you through to ANY UK number starting 01, 02, 03 or 080, as well as MOST 084 and 087 numbers.To use it, just enter the number you wish to reach and the app will connect you. ", Works perfectly.
What would you say has been the highlight of your entrepreneurial journey so far? We believe people deserve a life free from suffering, and everyone's time is valuable. Marco, 28, says: “The business is now valued at around £16 million, when the Dragons didn’t even think it was worth £2 million. In the last week we have seen average wait times MORE THAN DOUBLE as the UK goes into lockdown, and more people work from home. Brilliant app I’ve saved a lot of money using it the one time I forgot to use it cost me over £5 for one call. Funding is always a struggle, but we were lucky to get a seed loan from NESTA, which we have now paid back.
It was recommended to me by a friend and I’ve been using it since. Read 1 more review about WeQ4U Only the latest review will count in the company's TrustScore M Bishop 6 reviews. The free app is available for Android and iPhone users. We focused on a call centre solution that allows callers to hang up and call back without losing their place, which increases efficiency at the call centre by around 20% whilst eliminating queues. It first looks up the number you want … To find out whether we work with a specific number, just open the App, or use the form below. A brilliant new invention from a British entrepreneur is set to solve one of the nation.s biggest gripes - being held in a phone queue. Tell me about the early days, what was the hardest part of starting the business? If you are not happy you can always delete.Since being told about this App by an O2 Guru, I am absolutely delighted to share my thoughts with everyone. Partnering with organisations that already have a route to market for your solution is a great way to start – but be careful as they will have their own agenda that may or may not coincide with yours. We are a small yet highly profitable company with a start-up ethos. Reproduce and investigate issues reported by customers. Most popular 084 and 087 numbers are in our database. We are on a mission to put an end to that misery by connecting people to pretty much any UK call centre without them getting stuck in the inevitable queue.". Thank you. And what are you trying to solve with it? However, if you do come across a duff number, then please let us know straight away so we can fix it for next time for you. If you have a problem, it's best to email us as it's difficult for us to help you if you leave a negative review. The support you need is out there, you just have to ask for it. It is set by the company you are calling, and most companies that offer these numbers charge the full amount. Keep up the great work!!! if you use WeQ4U every time you need to call a call centre using your mobile phone. Personally I think it’s a Godsend.
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