They must get a lot of complaints as this Canadian Co has a very smart tight sheild of operations aimed at keeping the complaints away and the sales streaming in. The way I see this complaint is the BUYER did no homework. Nope... No fan. Dimensions: 18.25 x 34 x 23.75. All we wanted was a newer efficient wood burner, we got a piece of nothing!!! Again with the smoke. My blower fan has 2 sealed bearings that have worn out. The stoves feature direct vent technology and a remote control. Regency Fireplace / FPI Fireplace Products International Customer Service. When the technician asked to start a fire, of course we told him yes. We sent a letter to the distributer and the company and a replacement insert mysteriously appeared out of nowhere and without explanation at the dealers. One thing I did notice it doesn't com with a thermostat. the bloody fan refuses to go off and I have to disconnect at fuse box!!! The new President of this company told us he would replace the pipe but nothing else because we had bought it from Morgan's. NEVER BUY FROM REGENCY. Remote useless, batteries do not sit into space properly, so does not work. plus tap out are tubes too ! I have spent the last 3 weeks trying to find someone to come out and service the stove, no luck. A local specialist will contact you shortly. I cannot see any way of getting 10 hrs or 3000 sq ft. We bought a free standing F5100 wood stove in 2013. This pellet stove is ideal for larger homes as it offers a 3,000 square foot heating capacity, and it does this at a lovely efficiency rating of 86%! cleaned out! Best Pellet Stove Inserts, Reviews #10 Cleveland Iron Works. I have been emailing Regency, but they are stating "Its not there problem". You just freed up my afternoon. Only rated 4 on efficency as most pellet stoves are more efficent. I have an 8 year old insert HI300. Hate it! Talked to the Director of Technical Services he said they would replace our stove, but that was incorrect as it never happened. Regency has offered a paltry percent in "subsidized" labor coverage. This allowed the collar to be seperated from the insert by a couple of inches. Recommend millivolt thermostat... page 11. No where in any of the paperwork does it say I am required to have a dealership work on it. (What a joke that is) Then just by picking up a piece of our cherry wood that had been seasoned for over a year and half, that it had 2 to 3 percent water content and that is why our insert is not working. I purchased an Regency Fireplace Products I1200 Wood Burning Stove to be installed by Morgan's Fireplaces (Centerville, Ohio) after purchase from them into a pre-fabricated fireplace chimney at my home. I'm glad my neighbors haven't complained about the noise of this junky heater but I think that may be coming. Please attached picture of my fireplace during a STORM :O(. You can tell some things not right. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. They will change stories and blame it on whomever, you, dealer, a part in China. It is well worth the … Even with the fire filling the box, blower output was warm. Have you contacted the BBB or perhaps the Illinois Attorney General? Read our short pellet stove reviews to find out which are the best-selling models in 2020. We had a Ventnox insulated flue system installed at the same time. It looks nice and heats OK but it is made of flimsy sheet metal, not solid, heavy, thick metal like my old Dovre. Wish he got the rail kit. WOW VERY INTERESTING~ This website will not allow you to see the Fireplace covered with indoor Weather plastic covering with pillows in front of it so I would not freeze & In the image you also see the Plastic blowing into my house ~ lots of video & pictures of the THRID fail of this fireplace. Regency wood stoves include the Classic, the Alterra, which features a contemporary design, and the Pro Series, which includes the environmentally-friendly extra large F5100. We agreed to an appointment the following week to have the work done, (After all we were now in our second winter and still no heat). Rely on this as our primary heat source. I have had 2 chimney liner fires, each time somehow filling my home with a strange smoke. Do not just go off of what they say - sales rep will not be installing the unit!! I bought a regency gas stove U-39 ultimate? Everything you need on Regency Wood Stoves, including model details, industry rankings and customer reviews, all in one place. Please post your results from contacting corporate as Regency must answer for their product and be responsible. Hopper: 40 lbs. The sales person was very rude. They gave me a number of another dealer whom I contacted. You have to purchase an assembly, but you have to assemble the unit. I'm helping him install it seems like a easy install. The technician felt that there must have been a air control problem with the stove. I have had three masons in since, looking at replacing the unit with an actual wood stove in front of the fireplace, but our living room is small and my better half just does not want to loose the space - all of masons that we had in are telling me this unit should drive us out of the house. I have been involved in this industry as an instaler and sweep for a very long time and can tell you that decisions like the one you made aren't uncommon. Someone needs to check when Capital Resort bought out Summerwinds resorts in... Did you find any solution because I just encountered the same problem? Guess we will weld it ourselves. When our stove wouldn't heat our house and the glass door broke, the installer was more that fair and tried to help us. Not sue why BBB still has them rated as A+??? It ships with a mechanical wired thermostat to use if one desires. I will rebuild the old blower unit myself. Morgan's did not use insulation around the new stack pipe as I was there watching the installation process. Then it will be done right. It's a beast of a stove. Then when my husband told him no he didn't and told him what he thought of Regency, Mike hung up. I tried using the BBB of Canada to get Fireplace Products International (Regency) to address my issues, but their reply was; wrong fuel, too cold a home, operator error, etc. Burn Time up to 10 hrs Just bought a Regency New Yorker 72" fireplace. bought a I3100 in 2014, claim of 10 hour burn times is false, burn time is about 5 hour. The other day this general manager told me that if the Dealer (Morgan's) and I were unable to resolve the situation then Ilinois would send their rep out to my home. Getting the runaround I am. I called about the vent and got someone claiming to be the Technical Director and he was quite rude and of no help at all. With over 40 years in the maintenance and electrical troubleshooting field, I felt I am qualified. It took them about 8 hours to install it. They improperly installed it, made a mess and refused to fix it. What a scam! The part is only sold as a unit. Home Made Pellet Stove Controller (2).JPG, 71A87E55-8AA5-4F49-99FE-9B2E3AE0DDC2.jpeg, B51E5072-2B82-4EE7-98B9-A2C979813827.jpeg. The dealer, under new ownership, refused to install it himself and recommended several installers. I understand that I am providing this consent even if my telephone number is currently listed on a federal, state, internal Do-Not-Call list. @SueZB It is a Regency I1200. I contacted Regency, with A call back 3 days ago, nothing since. They did however advise me that they would give me a deal on breaking out the clay liner to accommodate a six inch liner and installing the new liner. As for the glass staying clear due to the EPA air injection tubes blowing fire toward the door, good luck. Wouldn't do business with Regency again for anything! Was just about to get in the car to see another dealer when I decided I would first contact Regency directly to tell them about the first dealer and to get a few specific questions answered and/or to ask whether I could contact Regency directly if the next dealer was unable to answer them. © 2004-2020 ComplaintsBoard.com. It provides us with not only the look of a real wood fire, but also with even heat. Regency might make a decent product but their customer service is terrible. DO NOT PURCHASE A REGENCY PRODUCT! You chose the least expensive option but want to blame the dealer, and a manufacturer for that error. Keep at it. But they insist it's our wood not the insert!!! Let us know what type of service you need and we can connect you with a certified local HVAC contractor. So open the door and smoke rolls in. sO MY EMAILS SAY THEY WILL DRIVE 45 MINUTES TO LOOK AT IT AND TROUBLESHOOT, 45 MINUTES BACK TO THE STORE AND ORDER THE PART, THEN 45 MINUTES BACK TO INSTALL THE PART AND 45 MINUTES BACK TO THE STORE. After the fireplace has been out for 4 days I attempted to re-start it, but it will NOT start. Maybe it's a bit more accurate to say that the managers in their USA branch aren't concerned about providing proper installation the first time. A mVolt thermostat is what is needed. Similar in size to Regency's F1100, the F2400 stands a little taller at 33 1/2 inches. There is no customer service at all, just take the money and run attitude. It's the same old story the rich get richer while the little guy pays. [protected]@gmail.com or here! The whole box rattles in sympathetic vibration with the fan. Maybe the liner was oiled or the insulation caused it. all us regency haters! NEVER BUY THIS PRODUCT!!! I am providing my prior express written consent to share my information with FurnaceCompare.com's, Networx and, and Networx’s authorized parties calling on their behalf, to deliver calls or text messages to my phone number provided above, for the purpose of home improvement requests & contractor bids, using an automated telephone dialing system or an artificial or prerecorded voice. I contacted Regency's customer care and asked for tech support. Well, to this day it still falls out. DO NOT PURCHASE ANY OF REGENCY PRODUCTS>. The Regency insert is our main source of heat in the winter, but we do not use it in the summer. I would suspect you knew the difference between the higher and lower costs was like that for a reason. This is my stove. I too purchased a regency stove from them-NOT RECOMMENDED!!!
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